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Knowledge Base (6)

  1. Using accented letters (or special characters) in aliases.txt

    Answer: Environment: Site Configuration, File Manager, Wordlist files, Aliases.txt Oracle B2C Service Resolution: Accented letters (or special characters) can be used in the aliases.txt file...

  2. An email address uses an umlaut in the local part of the address

    Answer: Environment: Oracle B2C Service, Email Issue: Oracle B2C Service does not currently support Email Address Internationalization in sending responses to addresses that contain non-ASCII characters...

  3. File attachment errors in an incident

    Answer: Environment: All versions, File Attachment Server (FAS) Resolution: When you get an error such as, There was an error uploading a file attachment for this incident, submit a service request via Ask...

  4. HTML entities for special characters in plain text fields are not parsed

    Answer: Environment: Knowledge Advanced (all versions) Issue: Special characters are being seen in search results or elsewhere as HTML entities rather than the desired character. Resolution: HTML entities --...

  5. KA search highlighting can add tags to plaintext fields

    Answer: Environment: Oracle B2C Service with Knowledge Advanced (KA), any version, end-user pages Issue: A plaintext field is having <a name="__highlight">...</a> and/or <span></span>...
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Documentation (899)

  1. Link to a URL

    What to Do When Answers Aren’t Visible When Answers Aren’ t Visible If an answer, or a section within an answer, that you want your Last Updated: 02/02/2025

  2. Link to a URL

    Create a New Rule to Hide or Mask Sensitive Information or Mask Sensitive Information Create a rule to ensure that the user's sensitive information doesn’ t Last Updated: 06/13/2023

  3. Link to a URL

    Remove Notifications from Customer Portal Portal If you don’ t want customers to subscribe to answers, you’ll need to remove the Notify Me Last Updated: 06/27/2022

  4. Link to a URL

    Remove Notifications from Customer Portal Portal If you don’ t want customers to subscribe to answers, you’ll need to remove the Notify Me Last Updated: 08/19/2024

  5. Link to a URL

    Remove Notifications from Customer Portal Portal If you don’ t want customers to subscribe to answers, you’ll need to remove the Notify Me Last Updated: 06/27/2022
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